Skip to main content

Master/Standards Database Could Not Be Found

When I start a new project, an error message appears saying the master database could not be found or standards database could not be found.​

Cause​

Your master/standards database file cannot be located in your Design Master HVAC customization folder. Typically, this happens when the customization files have been moved, or your support path has changed.

Solution​

Check your current support path by running the Installation Settings command.

The location being used for your customization folder is provided in the Customization Folder field. Press the button to open the folder in Windows Explorer.

Your Design Master HVAC customization files should be contained in this folder. If they are not, you will need to find where they are located and change the support path in the Installation Settings dialog box accordingly.

Regardless of whether you change the Customization Folder location, press the button to close the dialog box. Pressing will update the support paths in AutoCAD to ensure the customization folder is included.