Troubleshooting

The articles in this section explain how to diagnose and fix various crashes, errors, and other issues that can occur while using Design Master Electrical.

📄️ 50 Hz Electrical Systems

Values can be easily converted for a 50 Hz system from a 60 Hz system using the Wire Sizing customization command.

📄️ Error When Copying Electrical Devices

If you experience problems with the labels and callouts of copied electrical devices, try disabling the insertion of 3D blocks in the project customization options.

📄️ Prompted to Open the "Install" Drawing on Every Drawing

If you are always asked to open the Install drawing, you need to reconfigure your Startup Suite in AutoCAD or APPLOAD settings in BricsCAD.

📄️ Dialog Too Large to Fit on Screen

If you receive an alert saying "Dialog too large to fit on screen," try increasing your resolution to 1280x720 or higher.

📄️ Design Master Entities and Text Not Scaling Correctly

For Design Master Electrical entities to scale correctly, set the DIMSCALE variable in your CAD program according to the scale factor of your drawing.

📄️ Doubled (or Tripled) Loads in Panels

Doubled or tripled loads on panels are usually the result of having copies of a drawing. The copied devices need to be erased or connected to different circuits.

📄️ What to Do When Design Master Electrical Crashes

When Design Master Electrical crashes, there are several ways you can let us know so we can fix the issue.

📄️ Design Master Electrical Text is Rotated

If Design Master Electrical text is being inserted at an angle, try using the AutoCAD DVIEW and ROTATE commands to adjust your drawing.

📄️ Rooms Move When Drawing is Opened

If your room outlines have all shifted in the same way when you open a drawing, you may need to modify the alignment point.

📄️ "base.dcl" Can't Find File

If you receive this error message, an AutoCAD support file search path has been removed and must be restored.

📄️ Connecting 240V Panel to a 208V Panel

Model the 240V panel as a 208V panel and, if needed, make notes to indicate that the panel and any connected devices are 240V running at 208V.

📄️ File Loading - Security Concern

It is normal to receive a File Loading - Security Concern dialog box from AutoCAD when loading Design Master for the first time. If you continue seeing it, run the Installation Settings command.

📄️ Loads on Circuits Do Not Appear in Panel Total

If some of your panel loads do not appear in the panel total, make sure the circuits are not being counted as general lighting circuits.

📄️ Panel Schedule Blocks Are Mismatched

If your panel schedule headers and/or footers are coming in misaligned, you need to update the schedule blocks on the drawing and possibly in your customization.

📄️ How to Reload Missing Electrical Ribbons and Pulldown Menus

Here are commands you can enter at the command line to reload ribbon and pulldown menu tabs for Design Master Electrical.

📄️ Items Not Aligned When Exporting to IFC

If your exported IFC file does not line up properly, you may need to adjust your alignment point.

📄️ Master/Standards Database Could Not Be Found

These databases are stored with your customization files; if they can't be found, your support path may need to be updated.

📄️ One-Line Diagram Not Plotting

If your one-line diagram isn't plotting, try setting BACKGROUNDPLOT to 0.

📄️ Unknown Command Error

If your commands don't work and return an "Unknown command" error, you may need to repair or reinstall AutoCAD.

📄️ Design Master Electrical Entities Insert Skewed or in the Wrong Location

If your Design Master Electrical entities come in skewed or in a different location than the one you specified, try resetting your drawing view to "Top" and reinserting.

📄️ Ground Wire Is Too Large

If you upsize your conductors, Design Master Electrical will automatically upsize your ground in accordance with NEC 250.122(B).

📄️ "Locked Layer" Error Message

Design Master Electrical typically unlocks any locked layers it needs to use to function. If it can't, it will display an error message telling you to unlock the layers.

📄️ Windows Cannot Find acad.exe

If you receive this error message while running our installer, you may need to change your Windows default program for opening DWG files.

📄️ Error Copying Database to Backup Location

If a backup of your project files cannot be created, it could be that the file path exceeds the character limit in Windows.

📄️ Database Version Error

This error occurs when the project or master database has been used by a machine running a newer version. Learn how to fix it, and what to do if that fix fails.

📄️ Database Connection Error

Database connection errors can often be fixed by restarting, but can also indicate problems with your network or database.